Warranty Policy

- The customer must inspect the products immediately upon receipt and inform us if any manufacturing defect or shortage is found in the products within a period of (7 days from receiving the shipment) and before installing the product so that it can be replaced or maintained without bearing the shipping costs on the customer, otherwise the original is that the goods were delivered intact and in factory condition, and no complaint of shortage, breakage or the like will be accepted after "7 days" from receiving the shipment.

- After 7 days from the date of receiving the shipment, you must visit one of the maintenance centers in the main branches of Tofel Lighting and benefit from the warranty coverage for your product in accordance with the maintenance officer in the branch, as the maintenance period does not exceed 3 days.

- The warranty period for the product is approved from the date of issuance of the invoice

- The warranty is approved by the invoice sent via the email registered in the order or by the phone number registered in the order.

- The warranty does not include transportation or delivery fees for the products.

- The warranty covers manufacturing defects only and does not cover damages resulting from misuse, misinstallation, or a fault in connecting the electricity with the wrong voltage.

- To ensure the safety of the product's operation and performance, a qualified and licensed electrician must be called for installation, following the instructions in the user manual attached to each product.

- The warranty does not cover some product accessories, as some products come from the manufacturer or factory as an additional and are not binding on the original product or its operation, such as/ in some chandeliers, the original is without a remote and is controlled by the wall electric switch and its colors change via the switch if it is a 3-light type and the remote is not approved for control and may be compatible or not attached to some products.

- Customer service employee for the method of delivering the order (via the shipping company or delivering it to the nearest branch in your city) for return or exchange requests within the period of receiving the product within 7 days. The return request is considered canceled if the products are not delivered within a maximum of 3 days when the request is submitted.

- Upon arrival of the products to us, the competent department will examine them and inform you of acceptance or rejection, depending on the conformity of the products to the conditions above.

- The warranty for plugs and switches products reaches 25 years from the date of issuance of the invoice.

- The warranty for lighting products from 2 years to 5 years, except for solar energy batteries, the battery warranty is only 1 year from the date Issue invoice.