Order Cancellation Terms
- - Within the previously explained policy
- - You must first contact WhatsApp technical support and make sure that the products can be returned by visiting one of our branches
- - The product to be returned must be available in the branch's inventory
- - The branch has the right to receive or reject the return or exchange according to the procedures of each branch
- - The process of returning the amounts to the customer's account is done via bank transfer only after filling out the return form at the branch and the amount is refunded to your account within 5 days.
- - You can replace a product with another product, taking into account the price difference.
❌ Order Cancellation Terms
- - The order can be canceled within 24 hours after confirming the order without fees if the product has not been shipped yet.
- - In the event of cancellation after shipping, the purchase amount is returned after the shipment returns to the warehouse and the shipping fees "delivery" are calculated and deducted from the order amount and refunded to the customer's account.
- - The order will be cancelled if the customer delays completing the payment process (bank transfer or credit card) for more than one business day.
- - The order will be cancelled if the product is discovered to be unfit for sale while preparing the order for shipping and contacting the customer to suggest an alternative product or refund the order amount