Shipping and Delivery
- The TOEFL store chooses the appropriate shipping company from among the contracting companies according to its availability and availability and is not within the customer’s choice.
- In some other cases where shipments are large, the store takes action to deliver shipments via the nearest (shipping office "Ahwash Al-Mukhrijin") and there may be additional shipping fees that the customer agrees to.
Shipping covers all regions of the Kingdom of Saudi Arabia, except for some exceptional villages and governorates, it is delivered to the nearest city or major governorate.
The cost of shipping and delivery to all cities of the Kingdom of Saudi Arabia varies according to the weight of the item and according to the condition of the shipment and often starts from 25 riyals, excluding tax. In some cases, from one product to another according to the offers specific to the product or the list on the entire store (for example: free shipping or reduced shipping or a total limit and shipping becomes free).
Delivery period is from 1 - 7 days and may reach a maximum of 15 days during periods of pressure or offers (the shipping company's working days are usually all days of the week except Friday).
The fees paid for the delivery service are non-refundable in the event of failure to receive or cancel the order after the order is shipped.
There are no additional fees for electronic card payments: Visa / Mada / Apple Pay / MasterCard.
The fees paid for the delivery service are non-refundable In case of failure to receive or cancel the order after shipping.
Some products may come unassembled and in a package divided into multiple pieces.
The TOFEL store does not provide an installation service for products with delivery unless you contract with the installation service and are subject to fees. You can contact customer service to inquire or set an appointment for installation.
Priority for delivery is to the customer's door, but in some cases and unexpected circumstances, the customer must take action by going out to receive the shipment from the shipping company's headquarters, for example/ (the customer's location does not cover the delegate's delivery area) in the event of failure to deliver for any special circumstance, as the delivery value is not refunded if the shipment has left the TOFEL store's warehouses and is located closest to the customer.
For cash on delivery service only, an additional fee of 20 riyals, excluding tax, is imposed.
You can track your shipment either through the link sent to you via SMS when a shipping policy is issued or you can contact technical support to help you check your shipment.